Salary Range
€30k - €90k
Job Zone

In Brief...

Works on maintaining a good relationship between employers and their staff in the workplace.


  • English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge areas are ranked by their importance to this career


  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking Talking to others to convey information effectively.
  • Negotiation Bringing others together and trying to reconcile differences.
  • Reading Comprehension Understanding written sentences and paragraphs in work related documents.
  • Persuasion Persuading others to change their minds or behavior.
Skills are ranked by their importance to this career

Work Environment

Industrial Relations Officers typically work in the following Career Sectors:

Human Resources
Business Management & Human Resources

Videos on the Web



Most commonly reported Work Tasks

  • Advise management on matters related to the administration of contracts or employee discipline or grievance procedures.
  • Call or meet with union, company, government, or other interested parties to discuss labor relations matters, such as contract negotiations or grievances.
  • Draft contract proposals or counter-proposals for collective bargaining or other labor negotiations.
  • Draft rules or regulations to govern collective bargaining activities in collaboration with company, government, or employee representatives.
  • Identify alternatives to proposals of unions, employees, companies, or government agencies.
  • Interpret contractual agreements for employers and employees engaged in collective bargaining or other labor relations processes.
  • Investigate and evaluate union complaints or arguments to determine viability.
  • Mediate discussions between employer and employee representatives in attempt to reconcile differences.
  • Monitor company or workforce adherence to labor agreements.
  • Negotiate collective bargaining agreements.

Qualities - Industrial Relations Officer

To be an Employee Relations officer, you must have excellent communication skills. You must have strong listening skills, and the ability to appreciate other people's points of view. You need to be able to handle difficult situations sensitively, and gain the trust and respect of both parties.  
You will encounter challenging situations, so you must patient and able to stay calm under pressure. It is important to remain fair and objective when dealing with disputes, although you also need to be firm if someone's demands are seen as unreasonable. Strong negotiating and mediating skills are essential. Industrial relations officers need tact and diplomacy, and must be approachable.  
You need a thorough, methodical and analytical approach to solving problems. You must be capable of leading discussions, and focusing on the key elements of a problem.  
A respect for confidentiality is essential, as you will be dealing with sensitive and confidential issues.

Interests - Industrial Relations Officer

This occupation is typically suited for people with the following Career Interests:


Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.


The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.


Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

Entry - Industrial Relations Officer

Pay & Salary - Industrial Relations Officer

Salary Range (thousands per year)* €30k - €90k

Industrial Relations Manager: 40 - 90 Industrial Relations Officer: 30 - 60 Employee Relations Manager: 35 - 90 Employee Relations Officer: 35 - 55

Data Source(s):
Sigmar / CPL / Hudson / Abrivia / Lincoln

Last Updated: February, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.

View Salary information from
Note: data not aways available

Labour Market Updates - Industrial Relations Officer

Useful Contacts - Industrial Relations Officer