Most commonly reported Work Activities

•   Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
•   Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•   Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
•   Performing Administrative Activities Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
•   Organising, Planning, and Prioritising Work Developing specific goals and plans to prioritise, organise, and accomplish your work.
•   Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
•   Documenting/Recording Information Entering, recording, storing, or maintaining information in written or electronic/magnetic form.
•   Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
•   Communicating with Persons Outside Organisation Communicating with people outside the organisation, representing the organisation to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
•   Processing Information Compiling, coding, categorising, calculating, tabulating, auditing, or verifying information or data.

Working Life

The administrative tasks of secretaries in the EU institutions vary according to the post. In general, a secretary provides autonomous support to one or several people or units within the EU institutions – shaping, transforming and distributing information.

The work typically includes:

• Preparing files
• Organising and coordinating the departments activities (meetings, official trips)
• Document management (receipt, processing, follow-up, filing)
• Preparing, processing, finalising and checking documents
• Finding, compiling and disseminating information.

In translation departments, the work may also involve:

• Receiving, managing and processing translation requests, in particular preparing, processing and finalising documents
• Feeding and updating translation memories
• Typing, page layout and formatting work.

Contract staff may also be employed to carry out secretarial duties.

Assistants (AST) usually work in supporting roles and are crucial for the internal management of the institutions.

Most commonly reported Work Tasks

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Create, maintain, and enter information into databases.
• Use computers for various applications, such as database management or word processing.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Operate electronic mail systems and coordinate the flow of information, internally or with other organisations.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Maintain scheduling and event calendars.
• Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

This occupation is typically suited for people with the following Career Interests:

 Administrative

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

 Linguistic

The Linguistic's interests are usually focused on ideas and information exchange. They tend to like reading a lot, and enjoy discussion about what has been said. Some will want to write about their own ideas and may follow a path towards journalism, story writing or editing. Others will develop skills in other languages, perhaps finding work as a translator or interpreter. Most Linguistic types will enjoy the opportunity to teach or instruct people in a topic they are interested in.

There are many pathways to develop your skills and learning towards a career in administration.

Sample Education and Training Pathways
A number of courses are available throughout the country that focus on learning and skills that may be useful for this career. The examples and links below may guide you in your research. 

Further Education (FET)
Further Education & Training (FET) Courses are delivered by local ETBs, ranging in duration from several weeks up to 20 months. Courses are designed to meet the labour market needs and often include a large element of work experience.

Example search terms include: business, office, administration.

Search for FET Courses

PLC Courses (FET)
PLC courses are full-time courses, one or two years duration, with awards at Level 5 and 6 on the NFQ. They are offered nationally in Schools and Colleges of Further Education.

Example search terms include: business, office, legal administration.

Search for PLC Courses

Higher Education CAO (Undergraduate) 
Higher Education courses at Levels 6 to 8 on the NFQ, delivered in Universities and Technological Universities & Institutes. Courses run from 2 – 5 years and places are allocated on a points-based system, processed by the Central Application Office.

Example search terms include: business administration, business management.

Search for CAO Courses

EU Secretary / Administrative Assistants must have:

• Post-secondary secretarial qualification, OR
• Secondary education and at least 3 years' professional experience as a secretary, AND
• A good command of at least 2 European languages (one of which must be English, French or German)

Requirements for contract staff may be different.

An assistant career in the EU covers grades AST 1 to AST 11 EU Career Grades

New staff usually enter at grades AST 1 or AST 3 Search EU Job opportunities 

Salary Range (thousands per year)* €27k - €100k

Basic monthly permanent official salaries range from around €2,300 per month for a newly recruited Assistant-Secretary (AST/SC 1) official, €4500 for an entry level graduate administrator grade (AD 5) and up to €16,000 per month for a limited number of top level Administrators (AD 16) at Director-General level. Each grade is broken up into five seniority steps with corresponding salary increases. Basic salaries are adjusted annually in line with inflation and purchasing power in the EU countries.

Data Source(s):
EU Salary Scales EPSO

Last Updated: March, 2024

Note: The following information relates to occupations that include: National government administrative occupations, Local government administrative occupations, Officers of non-governmental organisations.

This information has been derived from the Solas National Skills Bulletin (2024).

The strong employment growth rate for this occupation relates mainly to growth between 2020 and 2021, with employment levels falling by 7,000 since 2022. Despite this there was a relatively high level of recent job hires for this occupation in 2023, and it also featured strongly in online job adverts (Eurostat/CEDEFOP) data. At 59%, this occupation had the highest share with third level qualifications across the group potentially leading to a level of skills mismatches.

Job openings are likely to continue, particularly given the size of the occupation and the slightly higher than average share of older workers. Upskilling and reskilling may also be required for those already employed in these occupations in order to reach targets set out in the Civil Service Renewal Plan 2024 in areas such as in digital skills.

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