Most commonly reported Work Activities

•   Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
•   Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
•   Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•   Processing Information Compiling, coding, categorising, calculating, tabulating, auditing, or verifying information or data.
•   Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
•   Documenting/Recording Information Entering, recording, storing, or maintaining information in written or electronic/magnetic form.
•   Communicating with Persons Outside Organisation Communicating with people outside the organisation, representing the organisation to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
•   Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
•   Making Decisions and Solving Problems Analysing information and evaluating results to choose the best solution and solve problems.
•   Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.

Working Life

A Claims Handler investigates insurance claims to assess their extent and validity and to determine a fair payout to the insurance consumer, while keeping an eye out for the possibility of fraudulent claims.

The Claims Handler liaises with various parties – assessors, Gardaí, garages, other insurance companies – to achieve a quick and fair outcome for the customer.

Insurance provides a service to customers who wish to be protected from loss caused by events such as fire, theft, accident or illness. The customer pays a regular premium and receives a written policy that sets out the conditions under which an insurance company pays compensation.  
 
Claims are submitted as a result of personal accident, loss of goods in transit, theft, loss of profits, fire, flood and storm damage. Large scale disasters such as floods generate a huge number of claims, all requiring prompt attention. Some insurance firms and loss adjusters specialise in a particular type of insurance such as aviation, motor or marine.

Most commonly reported Work Tasks

• Prepare insurance claim forms or related documents, and review them for completeness.
• Calculate amount of claim.
• Post or attach information to claim file.
• Transmit claims for payment or further investigation.
• Contact insured or other involved persons to obtain missing information.
• Review insurance policy to determine coverage.
• Process and record new insurance policies and claims.
• Organise or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
• Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
• Correspond with insured or agent to obtain information or to inform them of account status or changes.

Further Information

• Insurance Claims Manager- from: N.C.S. [UK]

This occupation is typically suited for people with the following Career Interests:

 Administrative

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

 Social

The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.

 Investigative

The Investigative person will usually find a particular area of science to be of interest. They are inclined toward intellectual and analytical activities and enjoy observation and theory. They may prefer thought to action, and enjoy the challenge of solving problems with sophiscticated technology. These types prefer mentally stimulating environments and often pay close attention to developments in their chosen field.

Career progression in this job role is sometimes from Trainee Claims Handler, to Claims Team Leader, Claims Manager, and Claims Director. Though you may progress from other training & development pathways. 

Insurance claims handlers may study for the professional examinations of the Chartered Insurance Institute or the Chartered Institute of Loss Adjusters in their own time while working. Degree courses in insurance studies available throughout Ireland and some business studies degree courses offer options in insurance.

Sample Education and Training Pathways
A number of courses are available throughout the country that focus on learning and skills that may be useful for this career. The examples and links below may guide you in your research. 

Further Education (FET)
Further Education & Training (FET) Courses are delivered by local ETBs, ranging in duration from several weeks up to 20 months. Courses are designed to meet the labour market needs and often include a large element of work experience.

Example search terms include: business admin, customer service, management.

Search for FET Courses

PLC Courses (FET)
PLC courses are full-time courses, one or two years duration, with awards at Level 5 and 6 on the NFQ. They are offered nationally in Schools and Colleges of Further Education.

Example search terms include: business banking, insurance, financial services, e-business, accounting.

Search for PLC Courses

Apprenticeships: 
Apprenticeships are structured work-based training programs that combine on-the-job training with classroom instruction. They run from 2 – 4 years and are open to individuals of all ages, including school leavers, those seeking a career change, and existing employees who wish to upskill.

Examples: Insurance, Accounting, Finance, Sales.

Search for Apprenticeships

Higher Education CAO (Undergraduate) 
Higher Education courses at Levels 6 to 8 on the NFQ, delivered in Universities and Technological Universities & Institutes. Courses run from 2 – 5 years and places are allocated on a points-based system, processed by the Central Application Office.

Example search terms include: business, international business, commerce, economics, maths, statistics, accounts, finance.

Search for CAO Courses

Higher Education (Postgraduate)
Postgraduate courses are courses at Levels 9 and 10 on the NFQ and usually last 1 – 2 years full time, or longer if a PhD or part time. Entrants typically require an undergraduate award (Level 8).

Example search terms include: sales, business, accounts, management, financial advice, data, insurance, risk management.

Search for Postgraduate Courses

For those who wish to progress into management roles, it is usually necessary to pass the Associateship examination of the Chartered Insurance Institute (CII). The CII also offers training leading to an Insurance Foundation Certificate and a Diploma of Insurance Practice. The representative body for the CII in Ireland is The Insurance Institute of Ireland which also offers additional Irish law and practice focused programs alongside their Associateship & Apprenticeship.

Professional Development 

Professional development (CPD) courses are specialised training, formal education, or advanced professional learning that improves skills, professional knowledge, competency, and overall effectiveness in the professional world.

International Financial Services Skillnet Network 

Financial Services Union

The 30% club: Growth Through Diversity

Check the Useful Contacts tab on this page to see if there are any professional bodies listed who may provide training related to this career.

Salary Range (thousands per year)* €32k - €80k

Salaries vary based on employer, location, experience, duties, and role.

Data Source(s):
Insurance Ireland / Brightwater/ Sigmar / Lincoln/ Morgan McKinley

Last Updated: July, 2024

Note: The following information relates to occupations that include: Brokers, Insurance underwriters, Finance and investment analysts and advisers.  

This information has been derived from the Solas National Skills Bulletin (2024).

Employment levels have grown annually since 2018 for this occupation, with particularly strong growth between 2021 and 2022 of an additional 5,800 persons (and a more modest growth of 2,000 persons between 2022 and 2023). Employment is concentrated in the financial activities sector, accounting for 88% of employment.

Employment permits issued primarily related to various financial analyst roles in the financial sector. Evidence from Skills for Growth and/or Spotlight on Skills data points to issues in sourcing accredited product advisors and qualified financial advisors (QFAs), with demand also for skills in areas such as green/sustainability, pensions, QFA regulations, cyber security, financial management and financial forecasting.

• Insurance Institute of Ireland

  • Insurance Centre, 5 Harbourmaster Place, IFSC, Dublin 1, D01 E7E8
  • (01) 645 6600
  • [email protected]
  • Click Here

• Insurance Ireland

  • Insurance Centre, 5 Harbourmaster Place, IFSC, Dublin 1, D01 E7E8
  • (01) 676 1820
  • [email protected]
  • Click Here

• LIA

  • LIA House, 183 Kimmage Road West, Dublin 12
  • 01 - 456 3890
  • [email protected]
  • Click Here