Course Summary
Course Category: Employment / Lifelong Learning
The purpose of this award is to equip the learner with the knowledge, skill and competence required to carry out reception related tasks and operations as a front line representative in a range of organisations.
Certification in QQI Level 5 Minor Award Certificate in Reception & Frontline Office Skills (5N1407)
Course Details
This course prepares you for working in the following Career Sectors:
What will you study?
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Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation.
Outline the products, services, key policies, structures and personnel of an organisation.
Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and computer networks.
Source information from the internet, reservation systems, postal services, call and or courier logs and messaging service.
Explain a range of telephone communications terms.
Outline aspects of safety and health at work legislation pertaining to working within a reception context including security and emergency procedure requirements.
Identify the process for the flow of information to and from an organisation and sources of reference or information within an organisation.
Plan a reception layout and describe office equipment in the reception area.
Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language.
Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment.
Produce reception material to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages.
Respond quickly in pressurized reception related circumstances requiring fast and efficient comeback.
Display a professional approach to receiving visitors, use effective customer service skills, upkeep of visitors, log book, use initiative around unexpected visitors and maintain composure when dealing with complaints.
Present a range of documents including order form, invoices and processing travel expenses.
Important
- Colleges may add/remove modules to keep the course updated and to meet demands.
Progression to CAO Courses
The Student - Career Interests
This course is typically suited for people with the following Career Interests:
Administrative
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
Further Research
Career Progression
After this award, roles such as Medical Secretary, Dental Receptionist, or Front Desk Coordinator in corporate headquarters, law firms, and government agencies will be more helpful. The hospitality sector also offers significant opportunities for Hotel Receptionists and Spa Concierges, where guest experience is paramount.