Course Summary
Course Category: Employment / Lifelong Learning
This module is a strategic program designed to equip managers with the emotional intelligence and tactical tools required to maintain a healthy, high-performing workplace. The course focuses on moving from reactive "firefighting" to proactive management, teaching you how to implement preventative wellness measures and use proven dispute-resolution techniques. By mastering the balance between empathy and professional boundaries, you will develop the resilience to lead your team through high-pressure periods while fostering a culture of psychological safety and sustained productivity.
Managing Stress & Conflict in the Organisation (8605-506)
Course Details
This course prepares you for working in the following Career Sectors:
What will you study?
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Analyse the causes and effects of stress and conflict in the workplace.
Evaluate the impact of stress and conflict on organisational performance.
Identify and apply methods to prevent, reduce, and manage stress.
Implement effective techniques for resolving conflict within teams and departments.
Support individuals in managing pressure and maintaining wellbeing.
Promote positive communication, trust, and collaboration within the organisation.
Important
- Colleges may add/remove modules to keep the course updated and to meet demands.
Progression to CAO Courses
The Student - Career Interests
This course is typically suited for people with the following Career Interests:
Enterprising
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.
Administrative
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
