Course Summary
Course Category: PLC (Further Education - FET) - Apply directly to College
The aim of this course is to equip the learner with the knowledge, skill and competence required to carry out reception frontoffice related operations, whilst achieving excellence in customer service across a range of industries. Students will acquire a proficiency in modern office technologies, and a minimum typing speed of 35 words per minute, enabling to carry out effective office administration.
Course Details
This course prepares you for working in the following Career Sectors:
What will you study?
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Customer Service Level 5 (5N0972) QQI
Communications Level 5 (5N0690) QQI
Database Methods (5N0783) QQI
Personal Professional Development (5N2985) QQI
Text Production (5N1422) QQI
Information and Administration (5N1389) QQI
Reception and Frontline Office Skills (5N1407) QQI
Medical Terminology (5N2428) QQI
Word Processing (5N1358) QQI
Important
- Colleges may add/remove modules to keep the course updated and to meet demands.
- Almost all PLC courses have a Work Experience module, which requires students to find their own placement in an area directly related to their course.
Progression to CAO Courses
Higher Education Links Scheme (HELS)
This course results in a QQI Major Award, and provides progression opportunities to a number of Higher Education courses, including those in the CAO.
To view CAO courses to which this award provides a direct progression route, click below:
| QQI Code |
| 5M1997 |
To calculate Points based on your QQI award results, use the PLC Points Calculator.
The Student - Career Interests
This course is typically suited for people with the following Career Interests:
Administrative
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
Further Research
National Statistics for this Award (All Ireland)
The following data provides general information about this Award from colleges across Ireland.
Disclaimer: These links are to web sites outside of CareersPortal and we accept no responsibility for the information on them.
Career Progression
Graduates go on to secure employment in administrative affairs within a range of service- related industries, including hotels, schools, hospitals and within the retail sector.