Health Service Executive

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Frank Morrison - Recruitment Manager
Lydia Peppard - Care Assistant
Mary Ita Heffernan - Social Worker
Ejiro O'Hare Stratton - Clinical Nurse Manager 2


Keith Hayes, Ambulance / Paramedic

Keith works as an Advanced Paramedic with the National Ambulance Service and is based in Dublin. He pursued this career directly from leaving school and has gone on to complete a Higher Diploma in Emergency Medicine. Despite the sometimes horrific incidents he is called to attend he remains upbeat and rewarded by the unique and influential role he plays in life and death situations.

Ask me your
first question!

What were the main 'career decision' milestones in your life so far?

Early in my teens I had a fair idea what career path I intended to follow and that was to work in the Emergency Services, preferably with the Ambulance Services. So it would be fair to say I focused all my attention and efforts in everything I did to achieve this. Luckily ‘for me’ it paid off.

Having this to focus on, I suppose kept me occupied took away some of the peer pressures, kept me out of trouble. I’d join voluntary organisations, spent time visiting Ambulance stations and Fire stations taking the appropriate options/ subjects in school such as biology, chemistry.

Who are the people who most influenced your career direction?

Choosing a career in the Emergency Services and namely as a Paramedic was influenced through TV not so much soaps but the documentary programmes were film crews would follow Paramedics throughout their day.

Once you join and become a Paramedic there are many influences on your career and development. Friends and colleagues that you make in the job will influence you for the most part, as will other professionals such as doctors, nurses and other emergency workers. However, it would be very difficult to achieve your goals without the influence and above all the support of your family and friends.

How did you go about getting your current job?

When I was looking to become a Paramedic I had to check the appointment section of the national news papers for the position to be advertised. Now the positions are advertised through different methods such as national papers and websites.

When you apply for the position you go through various selection procedures, beginning with responding to the advertisement and completing the application form. After this you have to pass an aptitude test which is followed by a panel interview and medical.

On successful completion of these stages in which you would be awarded scores/ points based on your performance, you would be placed on a panel reflecting the amount of points you’ve obtained. This means the better your performance and competencies the more points you gain, and the more points you gain the higher on the panel you get.

Once selected from the panel you may be offered a place as a student Paramedic and sent to college for training. From there you must demonstrate that you have the ability and competency to become an operational Paramedic by passing the college exams and assignments as well as the State exams to secure a place on the State register*.

*State register; to practice as a Paramedic or Advanced Paramedic in the Republic of Ireland you must successfully complete the exams and secure a place on the statuary register outlined by the Pre-hospital Emergency Care Council (PHECC).

Describe a typical day?

A Paramedic for the most part doesn’t have a ‘typical’ day, and this I suppose for me and most Paramedics is the attraction to the job. No two calls are the same while they may be similar they’re never the same so there is great variety in the work through the calls and the people you engage with.

Your shift starts with meticulously checking your vehicle and your equipment ensuring everything is in place and in good working order. You can not assume everything works or is there as someone’s life may depend on it.

Outside the routine calls, such as bringing patients to different hospitals for various procedures, Paramedics must work in all kinds of environments, weather and emergency situations. We attend incidents such as serious Road Traffic Accidents, medical emergencies and social problems. Some times Paramedics are called when people don’t know who else to turn too.

The role of a paramedic is very demanding and it is challenging to ensure the patient receives the best level of care. This may be using specialist medical equipment or through administering any of wide array of medications to keep the patient alive. There are lots of situations or emergency calls when you feel under a lot of pressure, for instance, trying to resuscitate somebody in front of on looking family members or trying to save somebody and free them from a serious car crash - this can be a lot to deal with.

There can also be the harsh reality that despite all your efforts and determination the person may die in front of you. On the other end of the scale however, to directly save a persons life is immeasurable.

What are the main tasks and responsibilities?

My main tasks and responsibilities are broken into two fields as Leading Paramedic (station supervisor) and Advanced Paramedic and they are broadly as follows.

  • Check, replace and maintain all the equipment on a daily basis
  • Check your drug bag is fully stocked and all drugs are in date
  • Respond to all calls dispatched by Ambulance Control centre
  • Attend further training and continuous medical education courses in order to keep your skills and knowledge up to date with latest developments
  • Organise and arrange rosters on a weekly basis for station
  • Fleet management at station level, ensuring vehicles are equipped and serviced ready for operational use
  • Providing basic life support and defibrillator training to other Emergency Services and members of the public to progress the national cardiac strategy, in response out of hospital cardiac arrest.

What are the main challenges?

Shift work! This can be difficult especially when you have a family, the shifts are 12 hours long which is a long time to be away from home, and because of the nature of the work sometimes you get called out just when you’re getting set to go home.

Sometimes its difficult and challenging to remain compassionate and courteous when you respond to tragic situations that may overwhelm you, such as a drunk driver who has crashed and killed somebody and is now abusing you while you treat his/her injuries.

As the work of a Paramedic and Advanced Paramedic is very dynamic it can be hard to keep up your studies while trying to balance everything else, learning ‘just enough’ is never good enough as the more you learn the more the patient you treat will benefit.

What's cool?

Responding to Emergency calls is pretty ‘cool’, all the action and the excitement. This can get your adrenaline going, having to think on your feet and getting to use your skills, medications and equipment.

Driving on blue lights and sirens is pretty ‘cool’ too. Although most of the time when you arrive at the scene of an incident, things are bad. However, there are still ‘cool’ times such as delivering a baby in the back of the Ambulance or a car at the side of the road, that can be magic.

It’s a great feeling when you learn new skills or administer new drugs and you can see the patient improving immediately.

What's not so cool?

Although you have the excitement and action of responding to calls the reality is when you arrive you have to deal with some horrific things, you will sometimes see people in great distress and suffering. On a positive note though once you get to do your job and use your skills you normally improve things.

What particular skills do you bring to your workplace?

I suppose the life experiences I’ve picked up along the way, through doing other jobs have helped me enormously as a Paramedic. These give me the confidence to be like most Paramedics I know;

  • Outgoing
  • Ability to work as a Team
  • Use commonsense
  • Be impartial and non judgmental
  • Work well even thrive under pressure
  • Good people/ interpersonal skills
  • Enthusiastic
  • Generally up for a laugh and craic!

What subjects did you take in school and how have these influenced your career path?

In school there was very poor attention given to, or ‘guidance’ towards suitable careers. I was lucky I knew what I wanted to do. This, looking back was disappointing because I had no drive to go to third level college. I knew all I needed to be a Paramedic was the Leaving Cert.

In the Leaving Cert I took English, Irish, Maths, French, Biology, Chemistry and History pretty much the standard, they didn’t really have much influence on my career choice. That said, Biology and Chemistry are a great foundation for studying medicine as a Paramedic.

What is your education to date?

My education prior to joining the service was the Inter Cert and the Leaving Cert, with various courses and training from other jobs such as certificate in Security Management and Retained Fire-fighter training. After joining the Ambulance Service I’ve gone on to do a world of courses and training including

  • Diploma and Higher Diploma in Emergency Medicine
  • Pre-hospital Trauma Life Support
  • Advanced Cardiac Life Support
  • Neo-natal Resuscitation
  • Paediatric advanced Life Support
  • Defensive driving
  • Leadership training
  • Major Incident Medical Management
  • Moving and Handling
  • Rapid Response Vehicle Training
  • Special Operations Team Training

What aspects of your education have proven most important for your job?

Obviously any of the training or education you get through the job is important and beneficial in one form or another, but anything you can bring from your previous studying, roles or job is of great benefit. Itís important to develop an ability to study and apply yourself academically.

What have been the most rewarding events in your career so far?

I suppose it’s great to be able to say that as an Advanced Paramedic or Paramedic I have a career that is very rewarding, it sounds so cliché. But it is, it’s amazing how rewarding and enjoyable it feels when you treat or comfort a patient at a time of crises in their life.

When you and your partner work tirelessly to save somebody or minimise the trauma to them and it pays off, because you’ve put the hours study and training in before that call. That the type of reward you get, when that same patient leaves the hospital to resume their life with their family... Magic!!

What personal qualities do you have that helps you in your career?

The ability to leave aside your personal problems and stay positive even when you find it difficult, thatís a must. Iíve great motivation and determination if I put my mind to something I do it. I love working with people, so I try to be outgoing, positive and approachable having a laugh a joke when I can. I generally donít let things get me down I quickly find a way of remaining positive.

What is your dream job?

Hmmmm! Thatís answered alreadyÖ I have it!!! Although Iíd love to see Paramedics and Advanced Paramedics evolving into roles on international disaster teams, working along side doctors and nurses because I think thereís a lot we could bring to a team, especially as clinical skills have increased enormously.

Does your job allow you to have a lifestyle you are happy with?

Working as a Paramedic some sacrifices have to be made and sometimes itís difficult to keep a regular lifestyle mostly because of working shift work and unsociable hours like weekends, nights and special occasions such as Christmas. However you can still have the lifestyle you desire, there are many Paramedics in the service all from different backgrounds and with different interests keeping the lifestyle they enjoy.

What advice would you give to someone considering this job?

At a minimum get your Leaving Cert, that’s required anyway. But don’t sell yourself short aim for a third level college qualification, something like a science degree. It may not have obvious benefits now but the career is changing direction so fast it could stand to you big time.

Take your time in applying I joined the service when I was 25 yrs old and looking back I think around that age is the right time. When you consider some of the calls we attend and things we may need to deal with, joining at 17 or 18 after the Leaving Cert with little or no life experiences may turn you off because it is very demanding physically, mentally and emotionally.

What are the three most important personal characteristics required for the job?

  • Good social and interpersonal skills
  • Motivation and determination
  • Interest in working with all types of people in all types of settings or environments

What is your star sign?

Have you undertaken, or do you plan to undertake any further training as part of your job?

Not immediately as Iíve just finished my Higher Diploma within the last year and that was very intense, with a massive commitment needed from me and my family. However there is compulsory refresher training and clinical up skilling on an ongoing basis that Iíll need to do. As you can see from above there is never a shortage of courses or further education open to Paramedics and Advanced Paramedics and no doubt in the near future there will be a course or position that I fancy advertised on the notice board.

What kinds of work experience would provide a good background for this position?

The HSE National Ambulance Service is currently developing areas where students or people with an interest in the job can apply for work experience in certain sections. There is also the avenue of joining the voluntary ambulance organisations this will allow you access to some equipment and deal with the public and give you a basic idea of the role of a Paramedic or Advanced Paramedic.

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